How do I contact Gift Sender?

You can contact us by email at info@thegiftsender.com , Monday to Friday 9am - 5pm. If you have an enquiry about an existing voucher, please be ready to quote your secure unique serial number.

How will I know if my request is being processed?

As soon as you make a request, theGiftsender will send you an SMS or E-mail informing you that your request has been received and is being processed.

How are Gift vouchers delivered?

You can choose, SMS or e-mail, based on your selection when setting up a reminder. This means that your recipient can receive an SMS or E-mail containing a personalised message, a secure unique serial number and the name of the participating retailers or service provider that will issue a physical gift voucher or card on redemption.

Are there any extra charges for your service other than the cost of the gift vouchers?

Yes, there is an administration charge of 10% of the value of the gift voucher, which is used to cover the cost of technology and bank charges.

What if I have made a mistake on my personal SMS message?

If you have made a mistake please contact us by email at info@thegiftsender.com, Monday to Friday 9am - 5pm, quoting your cell number and the recipient’s cell number. We will make any necessary changes on your behalf.

What do I do if I have any special requirements for my order?

If you have any special requirements please contact us by email at info@thegiftsender.com, Monday to Friday 9am - 5pm.  We will do our best to satisfy your needs if at all possible.

Where can gift vouchers be exchanged?

theGiftsender vouchers can be exchanged at participating retailers and service providers throughout South Africa. The SMS or E-mail gift voucher will inform the recipient of the outlet that has been chosen.

Do gift vouchers have an expiry date?

Most shopping centres will honour SMS or E-mail gift vouchers for twelve months from the date the voucher was dispatched. Please contact the shopping centre that the voucher is valid to confirm the expiry date.

How can I pay for Gift vouchers?

You have a choice, theGiftsender accepts online payments. Choose either direct debit from your current account or VISA and MasterCard. Our site is fully secure. Simply click here, and proceed to our payment page.

Can I order bulk volumes of gift vouchers?

Yes you can. Orders can be placed by E-mail, phone or fax, and our technology can process lists of gift voucher receivers with different delivery dates and messages.
If you are interested in utilising this service, please contact us to discuss your requirements.

Is theGiftsender secure? What do you do with customer details?

Please visit terms. All the answers are there under the heading ‘Data collection & your privacy’.

How does the personal message service work?

We have supplied you a message box where you can compose your personal SMS or e-mail message that will accompany the SMS or E-mail gift voucher.

Can I purchase gift vouchers if I live outside of South Africa?

Yes you can. Your credit card will be billed for the equivalent in your local currency.